We appreciate your choice to be part of the HeartQuake community. We are committed to safeguarding your personal information and respecting your right to privacy.
Questions or concerns? support@heartquake.in
Your visit to our website and use of our services involves trust in how we handle your personal information. This Privacy Policy explains what information we collect, how we use it, when it may be shared, and the rights available to you.
We collect specific personal details that are necessary for providing our services when you register with us.
We may collect your name, contact number and email address when you access our VSL video, webinar or seminar communications, or for scheduling assistance relating to 1-to-1 sessions.
Depending on the products and services provided, we may require information such as your birth date, gender, phone number, mailing address, weight, height, lifestyle, food preferences, nutrition data, workouts, physical activity, photographs, medical history, current medical or psychological conditions, family information, clinical lab reports, health goals, steps, sleep habits and other fitness or health-related information.
We collect content, communications and other information you provide when using our Services, including registration through Google forms, sign-up through our App, session onboarding, content creation or sharing, and communications with others.
Messages, photos, videos and documents from chats may be stored on our servers so that you can access your chat data from different devices. The policy states that this data is securely stored and that developers do not have access to it.
For purchase transactions, we may collect necessary payment data, including payment instrument information, screenshots, payment receipts, UTR numbers and security codes. Payment data may be stored securely through payment services including Cashfree, RazorPay, PhonePe, Google Pay, Paytm, PayPal, Payglocal, Juspay, UPI and Stripe.
When you explore our Services or Website, certain information may automatically be collected, including your IP address, browser and device characteristics.
This information is primarily used to ensure the security and functionality of the Services and Website and for internal analytics and reporting. Cookies and similar technologies may also be used.
When you use our Website or Services, we may collect information relating to geo-location, mobile devices and push notifications.
Audio or video may be captured during activities such as recording videos, delivering online lectures through Zoom or similar platforms, or live video streaming through official social media handles.
If you wish to modify access or permissions, you may inform us. Revoking permissions may limit some or all Service functionality.
We may request permission to send push notifications relating to your account. You may inform us if you prefer not to receive such communications.
We may request permission to send communications through email, applications, Telegram, WhatsApp and/or other messaging applications. You may decline such communications when prompted on our platform.
We process personal information based on legitimate business interests, contractual obligations, legal requirements and/or consent.
The policy states that information may be shared with your consent, to comply with laws, provide Services, protect rights or fulfill business obligations.
Sensitive personal data or information may be processed when you provide specific consent for a particular purpose.
Data may be processed where reasonably necessary to achieve legitimate business interests.
Personal information may be processed to fulfill contractual obligations.
Information may be disclosed where legally required, including in response to governmental requests, judicial proceedings, court orders or legal processes.
Disclosure may occur where considered necessary to investigate, prevent or take action concerning policy violations, suspected fraud, safety threats, illegal activities or litigation.
Data may be shared with vendors, consultants, contractors and service providers performing services for HeartQuake. These may include coaches, employees, medical practitioners, payment processors, data analysts, legal advisors, email delivery services, compliance officers, delivery partners, hosting services and educational efforts.
The policy states that, unless otherwise stated, HeartQuake does not share, sell, rent or trade information with third parties for promotional purposes.
Personal information shared in public areas of the Services may be viewed by other users and may be publicly available outside the Services.
Comments, contributions or content posted on the Website may be publicly viewed and distributed outside the Website indefinitely.
Information may be transferred during mergers, business or asset sales, financing or acquisition.
Third-party advertising companies may use information about visits to websites to provide advertisements tailored to interests.
Information provided to third-party websites and applications is not covered by this Privacy Policy. Users should review the privacy policies of those third parties.
We may use cookies and other tracking technologies to collect and store information.
HeartQuake may use cookies, Google Analytics, web beacons, tracking pixels and similar technologies to personalize the Website, improve user experience and analyze usage patterns.
Google Analytics gathers anonymous traffic data according to the policy.
Users can prevent cookies from being set by adjusting browser settings and can delete previously set cookies. Disabling cookies may cause some Website functions to operate incorrectly.
Selected third-party vendors, including Google or Facebook Analytics, may be used to implement tracking technologies and remarketing services.
These technologies may analyze Site usage, assess content popularity and help understand online activity.
If you register or log in using a third-party social media account, such as Facebook or Google, we may receive certain profile information from that provider.
This may include your name, email address, friends list, profile picture and other publicly shared information.
The policy states that this information will be used for the purposes described in this Privacy Policy or as communicated during the Services.
HeartQuake does not control or accept responsibility for other uses of personal information by third-party social media providers.
We may transfer, store and process information in countries other than your own.
The policy states that web servers and hosting are managed using Web Services in the Indian Region, including website hosting, backups, web databases, file storage, APIs and log files.
If you access the Services from outside India, your information may be transferred to, stored and processed by HeartQuake and relevant third parties in India and other countries.
The policy states that necessary measures will be taken to safeguard personal information according to the Privacy Policy and applicable law.
We retain information for the period necessary to fulfill the purposes described in this Privacy Policy unless a longer period is required or permitted by law.
Personal information may not be retained beyond the duration of enrollment unless otherwise agreed.
When there is no ongoing legitimate business need to process personal information, it may be deleted or anonymized.
Where immediate deletion from backup archives is not feasible, the policy states that information will be securely stored and isolated from further processing until deletion is possible.
We do not knowingly collect data from or market to children under 18 years of age.
By using the Services or Apps, you affirm that you are at least 18 years old or that you are a parent or guardian of a minor using the Services or Apps with your consent.
If HeartQuake becomes aware that personal information has been collected from users under 18, it may discontinue the Services where necessary and take reasonable steps to promptly delete the data.
Many browsers, mobile operating systems and applications provide Do-Not-Track (DNT) settings that allow users to express a preference against online tracking.
The policy states that there is currently no standardized technology for recognizing and implementing DNT signals and that HeartQuake does not presently respond to DNT browser signals.
If a standard for online tracking is adopted in the future, HeartQuake states that it will inform users through a revised Privacy Policy.
This Privacy Policy may be updated periodically to remain compliant with relevant laws.
Revised versions will contain an updated “Revised” date and become effective immediately upon publication.
Where substantial changes are made, HeartQuake may notify users through a conspicuous posting or direct notification.
Users are encouraged to regularly review the Privacy Policy.
For questions or comments regarding this Privacy Policy, you may contact HeartQuake at:
support@heartquake.inDepending on the applicable laws of your country, you may have the right to request access to, modification of, or deletion of personal information collected from you in certain circumstances.
To make such a request, contact:
support@heartquake.in